Frequently Asked Questions


What is the lead time when ordering stone?

The time it takes for the stone to be fabricated depends on the size of the order but is approximately 4-6 weeks from the time of the deposit! Transportation time depends on the quarry location of the stone selected by the client.

Do you only deal with clients from Canada?

Although Pierrexpert’s head office is located in Montreal, we currently deal with clients in both Canada and the United States! However, our representatives are available to assist you worldwide!

How do I know how much stone I need?

We can help you determine the amount of stone you need based on the information you provide to us. This includes the use of the stone, technical drawings or simply an approximation of the area you need to be covered. Alternatively, our team of engineers can provide a design and a free quote for your natural stone project.

What stone is best for my home?

There is no wrong answer when it comes to choosing natural stone since it comes down to personal choice. Our team is here to offer suggestions on which stone would be better suited depending on your budget, application and location. However, the client has the final say and we can proceed with their preference.

How much does it cost for a quote?

It is completely free for a quote and all you need to do is call us or send us an email along with some information regarding your needs and we will prepare the quote. Also, we can ship small stone samples for clients to see in person at no extra charge.

Where does the stone come from?

Our team collaborates with stone quarries that are mainly across Europe but also in the United States and Canada.

What variety of stones do you offer?

The stones we offer vary from limestone, sandstone, marble and granite. We offer a wide range of colors and different types of finishes and this can be found by going on our website. If you see any stone(s) that catch your interest, let us know and our team will prepare a free quote.

How can I get into contact with the company?

You can simply give us a call at 888-771-5810 or send us an email at and one of our representatives will gladly assist you.

Is the limestone difficult to maintain?

Like most building materials, potential discoloration may occur due to severe weathering, pollutants etc. Our team is readily available to provide tips and stone care products that will help maintain your natural stone for a lifetime.

What is the thickness of stone I need?

Pierrexpert offers natural stone cut to any thickness but it important to consider the application and budget. Our team of engineers recommend a thin veneer cladding which saves the client money when compared to traditional masonry.

Why limestone?

Limestone is natural material that is very durable and able to withstand severe weathering compared to other building materials. No limestone block is ever exactly the same making it one of a kind. Unlike synthetic materials, which alter over time and phase out easily, natural stone retains its charm and unique appearance.

How much does it cost for transportation of the material to my location?

Transportation costs vary according to the order size and is included in the estimate.

What to do if I receive a shipment of stone that has been damaged?

It is the client’s responsibility to verify the stone once it has been shipped and delivered to their chosen location. The client has 48 hours from the delivery date to ensure the shipment contains all the material. If the client finds any broken or missing material, they should immediately contact us. Pierrexpert is not liable after unloading by the client.

Do you only supply stone for high-end luxury homes?

We supply natural stone for any buildings residential and commercial

What is the average cost of purchasing natural stone?

The cost of natural stone varies but mainly depends on the size of the client’s project and application. We offer free estimates so do not hesitate to contact us in order to receive a free quote for your project.

Where is the office(s) located and which days are you opened?

Our head office is located in Montreal and we have representatives across North America ready to assist you, simply call 888-771-5810. Opening hours are 9am-5pm from Monday to Friday. Should you have an urgent inquiry when we are closed, then please send us an email and we will get back to you as soon as possible

What’s the difference between using brick and natural stone?

Each material has its own set of advantages and disadvantages as a building material. However, natural stone adds charm and provides a unique appearance unlike brick.

Is the installation included when purchasing stone?

Pierrexpert is mainly a supplier of natural stone but we do also offer our StoneAdvise gluing system which enables the installation of stone cladding in much less time than traditional methods.

Do you take on projects like existing home remodeling?

Pierrexpert offers natural stone for buildings that are being built as well as existing ones that need a modern uplift for the façade.

What do I do if my natural stone is severely stained?

Firstly, we suggest you try our stone care products! If that does not work then we would recommend buying poultices. In the extreme case that the stain is still not removed, you will need to have the stone replaced.

Am I able to use a combination of natural stone and other materials for my facade?

Yes, this is possible, we have worked on some projects that implemented this idea.